Customer Service

We value our customers and strive to provide the best experience possible to anyone visiting our store. Please refer to these policies and procedures for any questions or concerns. 

Read our Privacy Policy or Terms of Service more information on how we control access to your personal information.

Returns and Refunds

Bicycle Accessories
You may return any bicycle accessory purchased through our store provided that the return request is received within 7 days of delivery. Return shipping costs are the responsibility of the buyer. All returned products must be unused and in their original packaging and will incur a 10% restocking fee.

Bicycle Returns
In the rare instance that a buyer would like to return a bicycle the following guidelines will be applied.
  • Buyers must contact Pietzo Customer Service within 7 days of receipt of the bicycle to request a return
  • Returns will then be processed and a 10% restocking fee will be applied
  • All returned bicycles must be received by Pietzo in NEW condition or they will not be accepted
  • The buyer is responsible for all related shipping costs
  • Used bicycles will not be accepted for return

How to Return a Product

Products that meet the above requirements may be returned. Before shipping the item, you must contact Pietzo Customer Service for authorization using the methods listed below. All return shipments should be sent to:

Pietzo
Returns Department
101 Cambridge Street
Burlington, Ma 01803

Product Warranties

Bicycle Accessories
Warranties on bicycle accessories sold in our store are provided directly by the manufacturer. Please refer to the documentation you received in your product packaging for the specific product warranty information.

Pietzo Electric Bicycles
Each bicycle sold in our store comes with its own warranty. Please refer to the individual bicycle models for their specific warranty information.

Contact Pietzo Customer Service

To contact the Pietzo Customer Service Team please use the following methods:

E-mail:
[email protected]

Mail:
Pietzo Customer Service
101 Cambridge Street
Burlington, Ma 01803

Phone:
(617) 674-2747